ISDN will soon be ‘end-of-life’ and it will no longer be supported from 2025. SIP Trunking and Hosted Telephony are ISDN’s successors.

What is SIP Trunking?
SIP trunking provides a flexible and low-cost alternative to ISDN for inbound and outbound voice calls. One of the key benefits is how it supports business continuity. Several possibilities can affect how resilient your voice and data connections are. Unforeseen circumstances – such as damage to lines, moving offices, or being unable to redirect calls, can be damaging to your business. SIP trunking minimises these problems and ensures you can keep working through every eventuality.

What are the benefits of SIP?
• Number flexibility
• Saves you money
• Offers greater flexibility
• Comes with a contingency plan

What is Hosted Telephony?
A hosted telephone system sits in a network data centre
(also known as ‘the cloud’) rather than at your premises. Users make calls through their data connection; from there they are routed to the normal phone network and mobile devices.
Hosted telephony means you no longer need to maintain and upgrade a telephone system on-site, removing the need for costly long-term hardware maintenance.

Users manage the system through a web interface, with a dashboard giving you convenient access to information, such as call history, voicemail, and recorded calls. Personalised settings can be set quickly and easily ensuring your calls are handled effectively.

What’s driving Hosted?
• Cost Reduction
• More features
• Natural progression
• Connectivity
• Cultural change

If you have not yet made the move, we advise opting for a SIP or Hosted Voice solution soon, to ensure your business will be future-proofed and ready for this change.

If you’ve already made the move to Hosted Voice, why not talk to us about how we can help your business to maximise the value of available integrations and communications from your existing CRM database or from within Microsoft Outlook?? (Click here to read Michaels’s blog – Streamline your business processes by maximising your unified communications integrations)

Alternatively, if you’re looking to enable voice within Microsoft Teams, please get in touch with our team and we’ll help you choose the right solution for your business. To email us directly click here.

Learn more about Utilize Voice solutions here